Responsible Gaming
at ji88

Our Commitment to Safe Play

At ji88, responsible gaming is not a checkbox — it is a core operating principle. We believe that online gaming should be a source of entertainment and enjoyment, never a path to financial hardship or personal harm. Every product decision, every promotional offer, and every player interaction at ji88 is shaped with player welfare in mind.

ji88 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We recognise that our platform reaches a wide range of individuals with different circumstances, and we take that responsibility seriously. Our responsible gaming framework is built on four pillars: prevention, awareness, player empowerment, and support.

Prevention means designing systems that stop harmful behaviour before it escalates — including automatic limits, session notifications, and proactive monitoring of gaming patterns that may indicate a problem. Awareness means providing clear, accessible information about the risks of gambling and the signs of problematic behaviour. Player empowerment means giving every registered ji88 player direct, frictionless access to tools that help them set boundaries. Support means making it easy to ask for help and connecting players with qualified resources when they need them.

18+ Age Restriction Policy

ji88 operates a strict minimum age policy. No person under the age of 18 years is permitted to register an account, access gaming content, or make any financial transaction on the ji88 platform. This policy is non-negotiable and applies equally to all players regardless of location within Bangladesh.

To enforce this policy, ji88 requires all new players to complete a Know Your Customer (KYC) verification process before they can make their first deposit or withdrawal. During KYC, players are required to submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — confirming that they are aged 18 or above.

Parental Controls and Underage Protection

If you are a parent or guardian and you believe a minor in your household may have accessed the ji88 platform, please contact our support team at [email protected] immediately. We will investigate the account, apply an immediate suspension pending investigation, and — where a minor is confirmed — close the account and reverse any deposits made.

We strongly recommend that parents and guardians use parental control software to restrict access to online gambling sites on devices shared with or used by minors. Several reputable, free parental control tools are available for both Android and iOS devices commonly used in Bangladesh.

Recognising Problem Gambling

Problem gambling is a recognised condition in which a person's gambling behaviour negatively affects their financial situation, mental health, relationships, or professional life. It can develop gradually and is often difficult to recognise in oneself. The following warning signs may indicate that gambling has moved beyond entertainment:

• Spending more money on gambling than you originally intended or can afford to lose.
• Chasing losses — continuing to gamble in an attempt to recover money that has been lost.
• Borrowing money from family, friends, or financial institutions specifically to fund gambling.
• Neglecting personal, professional, or family responsibilities due to time spent gambling.
• Feeling irritable, anxious, or restless when not gambling or when attempting to reduce gambling.
• Lying to family members, friends, or colleagues about the extent of your gambling activity.
• Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
• Continuing to gamble despite repeated attempts to stop or cut back.
• Experiencing financial problems — unpaid bills, depleted savings, overdrafts — as a direct result of gambling.

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use the self-assessment tool in the next section and to explore the support resources available at the bottom of this page. You are not alone — problem gambling is a treatable condition and help is available.

Self-Assessment Questionnaire

Answer the following questions honestly to help assess whether your gambling behaviour may be causing concern. This is not a clinical diagnostic tool — it is an informal self-check designed to prompt reflection. If you answer "Yes" to three or more questions, we recommend activating one or more of the responsible gaming tools described below.

Deposit Limits

ji88's deposit limit feature allows you to set a maximum amount that can be deposited into your account within a specified time period. Deposit limits are one of the most effective tools for managing gambling expenditure because they create a firm, automated boundary between your gaming budget and the rest of your finances.

Available Limit Types

• Daily deposit limit: Sets a maximum amount you can deposit within any single 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: Sets a maximum amount you can deposit within any rolling 7-day period.
• Monthly deposit limit: Sets a maximum amount you can deposit within any rolling 30-day period.

How to Set a Deposit Limit

Time-Out Feature

A time-out is a short-to-medium-term break from your ji88 account. It is designed for players who feel they need a structured pause to reassess their gaming habits without committing to a full self-exclusion. During a time-out, your account is suspended — you cannot log in, place bets, access game content, or make deposits or withdrawals.

Available Time-Out Durations

• 24-hour time-out: A single-day break, useful after an unexpectedly long session or when you feel you need to step away immediately.
• 7-day time-out: A one-week break, recommended when you are feeling stressed about gambling or notice yourself prioritising gaming over daily responsibilities.
• 30-day time-out: A one-month break, suitable for players who want a meaningful period of reflection and distance before deciding whether to continue playing.
• Custom duration: Contact our support team at [email protected] to request a custom time-out duration between 1 and 180 days.

Requesting a Time-Out

A time-out can be activated via your ji88 account settings under the "Responsible Gaming" section, or by contacting our support team directly. The suspension takes effect within minutes of your request. Once active, a time-out cannot be lifted early — the full duration must elapse before access is restored.

Upon expiry of a time-out, your account returns to active status. ji88 will send you a brief reminder email encouraging you to reflect on whether you are comfortable resuming gaming before your next session.

Self-Exclusion

Self-exclusion is the most robust responsible gaming tool available at ji88. It is intended for players who have identified that their gambling behaviour has become harmful and who wish to permanently or indefinitely remove their ability to access the ji88 platform. Self-exclusion is a serious, binding decision — it is not a casual break.

Self-Exclusion Durations

• 6 months: The minimum self-exclusion period. During this time, your account is locked and all marketing communications are suppressed.
• 1 year: A medium-term exclusion appropriate for players who recognise a persistent pattern they wish to address with professional support.
• 5 years: A long-term exclusion for players who want an extended period of removal from all online gaming at ji88.
• Permanent: A lifetime self-exclusion that permanently and irrevocably closes your ji88 account. This cannot be reversed under any circumstances.

What Happens During Self-Exclusion

• Your account is immediately suspended and access is blocked within 24 hours of your request being confirmed.
• All pending bonuses, bonus wagering requirements, and promotional eligibility are cancelled.
• Any withdrawable balance in your account at the time of self-exclusion will be processed and returned to you via your registered payment method (bKash, Nagad, Rocket, or bank account as applicable).
• All marketing emails, SMS notifications, and promotional communications from ji88 are suppressed for the full duration of the self-exclusion period.
• ji88 will make all reasonable efforts to ensure that you cannot create a new account during your self-exclusion period. Any account opened in circumvention of a self-exclusion will be closed and winnings forfeited.

How to Request Self-Exclusion

Support & Getting Help

Seeking help for a gambling problem is a sign of strength, not weakness. If you or someone you know is struggling with gambling, a range of support options are available. ji88's own support team is your first point of contact — but we also encourage players to reach out to professional counselling services if their situation requires more specialised assistance.

Contact ji88 Support

Our responsible gaming support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). You can reach us by email at [email protected] with the subject line "Responsible Gaming Support". All communications are treated with complete confidentiality.

Our support team can help you:

• Activate a deposit limit, time-out, or self-exclusion on your account.
• Understand the responsible gaming tools available to you and how each one works.
• Review your account activity and gaming history for your own reference.
• Process a self-exclusion request and coordinate the return of any account balance.
• Connect you with information about professional counselling resources available to players in Bangladesh.

Tips for Maintaining Healthy Gaming Habits

• Set a budget before you play and treat that amount as the total cost of your entertainment — not an investment you expect to recover.
• Set a time limit before starting any gaming session and use ji88's reality check reminders to stay aware of how long you have been playing.
• Never gamble when emotional — stress, sadness, or anger impairs decision-making and increases the risk of impulsive, high-stakes behaviour.
• Take regular breaks during gaming sessions. Step away from the screen, stretch, and re-evaluate whether you still want to continue.
• Do not chase losses. Every gaming session has a natural end point. Accepting a loss and walking away is a skill that protects your long-term enjoyment of gaming.
• Keep gambling in perspective. Gaming at ji88 is one leisure activity among many — ensure it does not crowd out other activities, relationships, or interests that matter to you.
• Talk to someone you trust if gambling is causing you worry. Sharing your concerns with a family member, friend, or colleague can provide perspective and reduce the shame that often accompanies problem gambling.