ji88 Privacy Policy

1 Introduction & Scope

This Privacy Policy applies to all personal data collected by ji88 ("we", "us", "our") in connection with the operation of the ji88 online gaming platform at ji88.io and any related mobile or web-based applications. It applies to all registered players, prospective players who browse the platform without registering, and any individual who contacts ji88 through our support channels.

By using the ji88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree to this Privacy Policy, you should not use the ji88 platform and should close or refrain from creating an account.

This Privacy Policy should be read alongside the ji88 Terms & Conditions, which govern the overall legal relationship between you and ji88. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters related to data, this Privacy Policy shall prevail.

ji88 serves players primarily located in Bangladesh, including cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All services are strictly intended for adults aged 18 and above.

2 Data We Collect

ji88 collects personal data through several channels: directly from you when you register or use the platform, automatically through cookies and technical logs, and from third-party identity verification and payment processing partners. The categories of personal data we collect include:

ji88 does not knowingly collect sensitive personal data beyond what is strictly required for identity verification and fraud prevention purposes. We do not collect biometric data, political opinions, religious beliefs, or health information unless directly relevant to a responsible gaming support request.

3 How We Use Your Data

ji88 uses the personal data it collects for clearly defined, legitimate purposes. We process your data on the following legal bases: performance of a contract (operating your player account), compliance with legal obligations (KYC, anti-money laundering), legitimate interests (fraud prevention, platform security), and — where applicable — your explicit consent.

• Account management: To create, maintain, and operate your ji88 player account, including verifying your identity, processing your deposits and withdrawals, and crediting bonus funds to your account balance.
• Payment processing: To facilitate financial transactions through accepted payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard.
• KYC and age verification: To verify that you are aged 18 or above and to comply with anti-money laundering and Know Your Customer obligations. All KYC document processing is conducted via secure, authorised verification partners.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, unauthorised account access, and other prohibited conduct as defined in the ji88 Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide responsible gaming assistance where requested.
• Platform improvement: To analyse aggregated, anonymised gaming activity data in order to improve the performance, reliability, and game selection of the ji88 platform.
• Promotional communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS, where you have provided your consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].
• Responsible gaming: To monitor gaming activity patterns and, where our systems identify indicators of potentially problematic gambling behaviour, to proactively reach out with responsible gaming support resources.
• Legal compliance: To comply with applicable laws, court orders, regulatory requests, and law enforcement directions.

ji88 does not use your personal data for automated individual decision-making that produces significant legal effects without human review. Any decision to suspend or close a player account based on automated fraud detection flags is reviewed by a member of the ji88 compliance team before final action is taken.

4 Data Sharing & Disclosure

ji88 does not sell, rent, or trade your personal information. We may share your data only in the specific, limited circumstances described below:

• Payment processors: Financial transaction data is shared with the payment service providers you select (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks) to the extent necessary to process your deposit or withdrawal request. These providers process your data under their own privacy policies and applicable financial regulations.
• Identity verification providers: KYC documents and identity data may be shared with authorised third-party identity verification service providers for the purpose of verifying your age and identity. These providers are contractually required to process data solely for verification purposes.
• Game providers: Where you play games hosted by third-party providers (e.g., Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe), limited technical session data may be transmitted to those providers to enable game functionality. Game providers do not receive your financial data or full identity documents.
• Fraud prevention services: Anonymised or pseudonymised data may be shared with fraud prevention and risk management services to protect the ji88 platform and its players from fraudulent activity.
• Legal and regulatory authorities: ji88 will disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, a valid court order, or a legitimate regulatory request. ji88 will notify you of such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or transfer of all or part of the ji88 business, your personal data may be transferred to the acquiring entity as part of the business assets. You will be notified of any such transfer and the privacy terms applicable to your data under the new ownership.

5 Cookies & Tracking Technologies

ji88 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, maintain your login session, and gather analytical data about how players use our services.

The categories of cookies used on the ji88 platform are as follows:

• Strictly necessary cookies: These cookies are essential for the ji88 platform to function. They maintain your login session, remember your language and currency preferences, and ensure that the security features of the platform operate correctly. You cannot opt out of strictly necessary cookies.
• Functional cookies: These cookies remember choices you have made on the platform (such as your preferred game category or table limits) to enhance your experience on return visits. Disabling these cookies may affect the personalisation of your ji88 experience.
• Analytical cookies: ji88 uses anonymised analytical cookies to understand how players navigate the platform — which pages are visited most, where players enter and exit the site, and how game categories perform. This data is used in aggregate form and cannot be used to identify individual players.
• Session integrity cookies: These cookies are used to detect suspicious activity patterns, protect against cross-site request forgery (CSRF), and maintain platform security during your active session.

Most web browsers allow you to manage cookie preferences through your browser settings. You can choose to block or delete cookies; however, blocking all cookies may impair your ability to use certain features of the ji88 platform, including staying logged in to your account. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

ji88 does not use third-party advertising cookies or retargeting pixels to serve you advertisements on external websites.

6 Data Retention

ji88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with applicable legal, regulatory, and audit obligations. The following retention periods apply:

• Active account data: For as long as your ji88 account remains open and active. If your account is dormant (no login for 12 consecutive months), ji88 will contact you before applying dormant account procedures.
• KYC and identity documents: Retained for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of seven years following each transaction, in compliance with financial record-keeping requirements.
• Gaming activity logs: Retained for a minimum of three years following account closure, to support dispute resolution, responsible gaming monitoring, and regulatory audit requirements.
• Customer support communications: Retained for three years following the resolution of the relevant support case, to support ongoing dispute management and quality assurance.
• Technical and security logs: Typically retained for 12 months, after which they are securely deleted or anonymised.

Once the applicable retention period has expired and there is no legal basis for continued storage, ji88 will securely delete or irreversibly anonymise your personal data. Anonymised data (from which it is not possible to identify an individual) may be retained indefinitely for statistical and analytical purposes.

7 Your Privacy Rights

As a ji88 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered email address and a description of your request. We will respond to all verified requests within 30 days.

• Right of access: You have the right to request a copy of the personal data ji88 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data ji88 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that ji88 delete your personal data. This right is subject to exceptions where retention is required for legal compliance, fraud prevention, or dispute resolution purposes.
• Right to restriction of processing: You have the right to request that ji88 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data while we verify it.
• Right to data portability: Where technically feasible and where processing is based on your consent or a contract, you may request that ji88 provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where that processing is based on legitimate interests. You may also withdraw consent to marketing communications at any time by contacting our support team.
• Rights related to automated processing: Where ji88 uses automated systems to make decisions that significantly affect you (such as fraud detection flags), you have the right to request human review of that decision.

8 Data Security Measures

ji88 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption: All data in transit between your device and ji88 servers is encrypted using industry-standard SSL/TLS protocols. This applies to all platform interactions including login, deposits, withdrawals, and support communications.
• Encrypted data storage: Sensitive personal data — including identity documents and financial records — is stored in encrypted form on secured servers. Encryption keys are managed separately from encrypted data.
• Access controls: Access to player data is restricted to authorised ji88 personnel on a strict need-to-know basis. All access is logged, and privileged access is subject to multi-factor authentication.
• Intrusion detection: ji88 deploys network monitoring and intrusion detection systems that continuously scan for unauthorised access attempts, unusual data access patterns, and other indicators of a potential security incident.
• Penetration testing: The ji88 platform undergoes regular security assessments and penetration testing by qualified security professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that poses a risk to your rights and freedoms, ji88 will notify affected players promptly and take immediate steps to contain and remediate the breach.

While ji88 employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ji88 account credentials and for logging out of your account after each session, particularly when using shared or public devices. If you suspect that your ji88 account has been accessed without your authorisation, contact our support team at [email protected] immediately.

9 Third-Party Services

The ji88 platform integrates with third-party service providers to deliver a complete gaming experience. These providers operate under their own privacy policies and data protection terms. ji88 is not responsible for the privacy practices of third-party providers, though we do contractually require them to maintain appropriate data protection standards when processing data on our behalf.

Third-party providers whose services are integrated into the ji88 platform include:

• Game studios and content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios provide the games accessible through the ji88 platform. These studios receive session-level technical data necessary to run game instances.
• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard process your financial transactions. Payment providers receive only the transaction data necessary to process your specific deposit or withdrawal request.
• Identity verification services: Authorised KYC and age verification providers process identity documents submitted during account verification. These providers are required to delete or return documents once verification is complete.
• Analytics and performance monitoring: ji88 may use anonymised analytics services to monitor platform performance and identify technical issues. These services process only aggregated, non-identifiable data.

ji88 does not embed third-party social media tracking pixels, advertising networks, or affiliate tracking cookies on its platform. The ji88.io website does not contain links to external third-party websites other than those explicitly listed in the platform's navigation and documentation.

10 Updates to This Policy

ji88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. When material changes are made to this Privacy Policy, ji88 will:

• Update the "Last updated" date at the top of this page to reflect the date of the most recent revision.
• Notify registered players of significant changes via the email address registered to their ji88 account, where practicable and where the change materially affects how we process your data.
• Display a notice on the ji88 platform for a reasonable period following a material update to draw attention to the changes.

Your continued use of the ji88 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to any material change, you should stop using the platform and close your account by contacting [email protected].

Ji88 encourages all registered players to review this Privacy Policy periodically. The most current version is always available at ji88.io/privacy-policy. Archived versions of previous Privacy Policies are available on request by contacting our support team.